← Telecom account and service assurance
Manage telecom accounts plans and service changes
As of 2026-10-09, AI does this work at L2 Partial automation. 2 updates bear on it. Strongest evidence: From the publisher only.
- Level
- L2Partial automation
- Updates
- 2
- Companies
- 2Google · OpenAI
- Strongest evidence
- T3From the publisher only
L0ManualL1AssistedL2Partial automationL3Conditional automationL4High automationL5Full automation
What moved it
Every update that bears on this work, newest first.
- 2026-09-05GoogleVirgin Media O2 deploys multi-agent system on Google Cloud
Virgin Media O2 built a multi-agent system using Gemini models, BigQuery, Pub/Sub, and Gemini Enterprise Agent Platform, achieving a 9.2% reduction in call handling time and a 26% boost in Net Promoter Score.
- 2026-08-25OpenAIChatGPT Work can sign in to websites on web and mobile
ChatGPT Work can now use its computer and browser to sign in to websites on web and mobile without ChatGPT seeing the username or password, enabling tasks like setting up utilities or booking appointments.