Customer Service Representatives
Which pieces of this job an update has reached, and which nobody has looked at.
AI finishesL2 · Partial automation
3/ 13
tasks at L2 or above. The median occupation is at 0%.
Looked at13 tasks
3/ 13
tasks carry a level at all; the other 10 have no evidence either way.
This occupation's tasks
One square, one task, filled to the lowest level of the kinds of work covering it.
of 13
- L5 · Full automationemptyAI delivers alone in any setting, with no defined scope limiting it.
- L4 · High automationemptyAI delivers alone inside a defined scope, running in real business.
- L3 · Conditional automationemptyAI completes it; a person spot-checks rather than reviews each one.
- L2 · Partial automation3AI produces the bulk; a person reviews and corrects every item.
- L1 · AssistedemptyAI helps in places; a person does the whole delivery.
- L0 · ManualemptyAI takes no part in this work.
- Unknown6part of this work has no evidence either way
- Untouched4no update in the collected window mentions it
What AI has been shown to do here
Work22
One row per kind of work; open a row to see the updates behind its level.
22 of 22 kinds of work
Market: Contact centers and service intake
- 2026-09-29OpenAI launches Decisions API powered by GPT-6 LunaOpenAIClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-28Ryt Bank embeds AI into banking on Alibaba CloudAlibabaClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-25Gemini 3.8 Live integrates with Salesforce AgentforceGoogleClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-24Microsoft Foundry adds voice agents to model-agnostic agent platformMicrosoftClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-24Google Cloud introduces PostgreSQL for agents in AlloyDBGoogleClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-23ChatGPT Voice gains plugins and GPT-6 Astra, Sol, LunaOpenAIClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-18Alibaba launches Qwen3.8-Omni-Flash omni-modal modelAlibabaClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-16Grok Voice available in falxAIClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-15Google introduces Gemini 3.8 Live and Gemini 3.8 Live Extended ThinkingGoogleClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-15Google releases Gemini 3.8 Live and 3.8 Live Extended ThinkingGoogleClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-11Yelp uses GPT-Live-1 for natural restaurant reservation callsOpenAIClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-10OpenAI publishes GPT-Live-1 production voice agent benchmark resultsOpenAIClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-10Yelp and Hatch among first to deploy GPT-Live-1OpenAIClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-10GPT-Live-1 now available in the APIOpenAIClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-07Gemini Enterprise automates HR tasksGoogleClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-05Virgin Media O2 deploys multi-agent system on Google CloudGoogleClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-01Dunelm deploys Gemini Enterprise-powered Shopping AgentGoogleClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-28OpenAI introduces appshotsOpenAIClaimed L1Kept L1Capped by T3 ≤ L2Source ↗
- 2026-08-28Gemini Enterprise Agent Designer enables HR support agentsGoogleClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-26Grok Voice models available in LiveKit for voice agentsxAIClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-26Turing uses Gemini to automate 60k+ HR ticketsGoogleClaimed L3Kept L3Capped by T2 ≤ L4Source ↗
- —Metatech Indonesia cuts LLM costs with AI agent projectTencentClaimed L3Kept L3Capped by T2 ≤ L4Source ↗
Market: Contact centers and service intake
- 2026-09-29OpenAI launches Decisions API powered by GPT-6 LunaOpenAIClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-25Gemini 3.8 Live integrates with Salesforce AgentforceGoogleClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-05Virgin Media O2 deploys multi-agent system on Google CloudGoogleClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-26Turing uses Gemini to automate 60k+ HR ticketsGoogleClaimed L3Kept L3Capped by T2 ≤ L4Source ↗
Market: Online storefronts and merchandise operations
- 2026-09-25Gemini 3.8 Live integrates with Salesforce AgentforceGoogleClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-16Grok Voice available in falxAIClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-15Google releases Gemini 3.8 Live and 3.8 Live Extended ThinkingGoogleClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-10GPT-Live-1 now available in the APIOpenAIClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-03Qwen introduces E-Commerce Bench benchmarkAlibabaClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-01Dunelm deploys Gemini Enterprise-powered Shopping AgentGoogleClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-09-01Qwen3.8-Max tops CommerceAgentBench among open-weight modelsAlibabaClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
Market: Supermarkets convenience and store operationsNon-technical condition
A non-technical condition does not lift when models improve; what it holds stays at L0.
- 2026-09-01Qwen3.8-Max tops CommerceAgentBench among open-weight modelsAlibabaClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
Market: Travel booking and agency servicesNon-technical condition
A non-technical condition does not lift when models improve; what it holds stays at L0.
- 2026-10-05Alibaba Cloud x Atlas Agentic AI Hackathon at WiT Singapore 2026AlibabaClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-27AI Mode in Search adds trip planning featuresGoogleClaimed L3Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-26Claude gets built-in browser in CoworkAnthropicClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-25ChatGPT Work can sign in to websites on web and mobileOpenAIClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
Market: Bank accounts and deposit services
- 2026-09-01Tencent Cloud showcases PalmAI and eKYC with partners at FEBRABAN TECH 2026TencentClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-25ChatGPT Work can sign in to websites on web and mobileOpenAIClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
- 2026-08-25Alibaba Cloud Philippines AI-powered eKYC webinarAlibabaClaimed L2Kept L2Capped by T3 ≤ L2Source ↗
Market: Supermarkets convenience and store operationsNon-technical condition
A non-technical condition does not lift when models improve; what it holds stays at L0.
Market: Policy administration and insurance sales services
- —Gemini specialized for financial services and legal industries in previewGoogleClaimed L1Kept L1Capped by T3 ≤ L2Source ↗
Market: Bank accounts and deposit services
no update in the collected window mentions this work
Market: Industrial goods and channel distribution
no update in the collected window mentions this work
Market: Industrial goods and channel distribution
no update in the collected window mentions this work
Market: Ticketing and passenger service coordination
no update in the collected window mentions this work
Market: Policy administration and insurance sales services
no update in the collected window mentions this work
Market: Ticketing and passenger service coordination
no update in the collected window mentions this work
Market: Supermarkets convenience and store operations
no update in the collected window mentions this work
Market: Travel booking and agency services
no update in the collected window mentions this work
Market: Vehicle and transport equipment rental
no update in the collected window mentions this work
Market: Vehicle and transport equipment rental
no update in the collected window mentions this work
Market: Telecom account and service assurance
no update in the collected window mentions this work
Markets this occupation serves
A market is a kind of work a business sells; a job usually serves several.
- Online storefronts and merchandise operations3 kinds of work
- Supermarkets convenience and store operations3 kinds of work
- Bank accounts and deposit services2 kinds of work
- Contact centers and service intake2 kinds of work
- Industrial goods and channel distribution2 kinds of work
- Policy administration and insurance sales services2 kinds of work
- Telecom account and service assurance2 kinds of work
- Ticketing and passenger service coordination2 kinds of work
- Travel booking and agency services2 kinds of work
- Vehicle and transport equipment rental2 kinds of work
Non-technical conditions on these kinds of work
A condition that does not lift because a model improved.
Animal Handlingphysical_presence
Chemical Applicationregulatory
Clinician sign-offhuman_authority
Equipment Maintenancephysical_presence
Manual Dexterityphysical_presence
Payment authorityliability
Payment Processingregulatory
Physical Presencephysical_presence
Student Supervisionphysical_presence
Tool Usephysical_presence
Where this page's numbers come from
- Snapshot
- snapshot-1
- Generated
- 2026-10-09 08:10 UTC
- Ontology
- 1.0.0
- Ontology schema
- 2.4.0
- Method version
- activity-level-1
- Content SHA-256
- 0b46df0246af8a1dc3fd9ce8e6ac9812925ace553984d2b7d45d363d32e27681
- Rows in this snapshot
- 10,482 work-to-task edges · 900 updates · 333 models · 58 topics · 1,888 market-to-occupation edges · 375 source accounts · 1 coverage record · 1 progress record · 11 non-technical conditions · 401 updates that landed on work · 1,102 evidence · 614 work in markets · 506 non-technical condition-to-work edges