SurviAGI
All markets

Market

Contact centers and service intake

How far AI got on each kind of work in this market, and the update that showed it.

Work

2

2 with evidence

Furthest level reached

L3

Conditional automation

Evidence

26

13 pulled back by an evidence tier

Work in this market

Open a row to read the updates behind its level.

Route cases and track service outcomes4 evidence14 tasksL3Conditional automation

Open this work →

PublishedClaimedEvidence tierUpdateWhen
L2Partial automationL2T3Vendor self-reportOpenAI launches Decisions API powered by GPT-6 Luna source2026-09-29
L2Partial automationL2T3Vendor self-reportGemini 3.8 Live integrates with Salesforce Agentforce source2026-09-25
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportVirgin Media O2 deploys multi-agent system on Google Cloud source2026-09-05
L3Conditional automationL3T2Independently corroboratedTuring uses Gemini to automate 60k+ HR tickets source2026-08-26
Handle inquiries and retrieve service answers22 evidence20 tasksL3Conditional automation

Open this work →

PublishedClaimedEvidence tierUpdateWhen
L2Partial automationL2T3Vendor self-reportOpenAI launches Decisions API powered by GPT-6 Luna source2026-09-29
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportRyt Bank embeds AI into banking on Alibaba Cloud source2026-09-28
L2Partial automationL2T3Vendor self-reportGemini 3.8 Live integrates with Salesforce Agentforce source2026-09-25
L2Partial automationL2T3Vendor self-reportMicrosoft Foundry adds voice agents to model-agnostic agent platform source2026-09-24
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportGoogle Cloud introduces PostgreSQL for agents in AlloyDB source2026-09-24
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportChatGPT Voice gains plugins and GPT-6 Astra, Sol, Luna source2026-09-23
L2Partial automationL2T3Vendor self-reportAlibaba launches Qwen3.8-Omni-Flash omni-modal model source2026-09-18
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportGrok Voice available in fal source2026-09-16
L2Partial automationL2T3Vendor self-reportGoogle introduces Gemini 3.8 Live and Gemini 3.8 Live Extended Thinking source2026-09-15
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportGoogle releases Gemini 3.8 Live and 3.8 Live Extended Thinking source2026-09-15
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportYelp uses GPT-Live-1 for natural restaurant reservation calls source2026-09-11
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportOpenAI publishes GPT-Live-1 production voice agent benchmark results source2026-09-10
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportYelp and Hatch among first to deploy GPT-Live-1 source2026-09-10
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportGPT-Live-1 now available in the API source2026-09-10
L2Partial automationL2T3Vendor self-reportGemini Enterprise automates HR tasks source2026-09-07
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportVirgin Media O2 deploys multi-agent system on Google Cloud source2026-09-05
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportDunelm deploys Gemini Enterprise-powered Shopping Agent source2026-09-01
L1AssistedL1T3Vendor self-reportOpenAI introduces appshots source2026-08-28
L2Partial automationL2T3Vendor self-reportGemini Enterprise Agent Designer enables HR support agents source2026-08-28
L2Partial automationL3↓ T3 allows only L2T3Vendor self-reportGrok Voice models available in LiveKit for voice agents source2026-08-26
L3Conditional automationL3T2Independently corroboratedTuring uses Gemini to automate 60k+ HR tickets source2026-08-26
L3Conditional automationL3T2Independently corroboratedMetatech Indonesia cuts LLM costs with AI agent project sourceno update mentioned it

Occupations this market is served by

One market is served by several occupations, so these are not shares of a job.

OccupationConfidence
Customer Service Representatives0.94
Computer User Support Specialists0.78
Receptionists and Information Clerks0.76
Public Safety Telecommunicators0.70
Telephone Operators0.67
Command and Control Center Specialists0.66
Medical Secretaries and Administrative Assistants0.65
Eligibility Interviewers, Government Programs0.65
Switchboard Operators, Including Answering Service0.64
Command and Control Center Officers0.61

Where this page's numbers come from

Snapshot
snapshot-1
Generated
2026-10-09 08:10 UTC
Ontology
1.0.0
Ontology schema
2.4.0
Method version
activity-level-1
Content SHA-256
0b46df0246af8a1dc3fd9ce8e6ac9812925ace553984d2b7d45d363d32e27681
Rows in this snapshot
10,482 work-to-task edges · 900 updates · 333 models · 58 topics · 1,888 market-to-occupation edges · 375 source accounts · 1 coverage record · 1 progress record · 11 non-technical conditions · 401 updates that landed on work · 1,102 evidence · 614 work in markets · 506 non-technical condition-to-work edges