Handle product inquiries and online after-sales service
As of 2026-10-09, AI does this work at L2 Partial automation. 7 updates bear on it. Strongest evidence: From the publisher only.
- Level
- L2Partial automation
- Updates
- 7
- Companies
- 4Google · xAI · OpenAI
- Strongest evidence
- T3From the publisher only
What moved it
Every update that bears on this work, newest first.
- 2026-09-25GoogleGemini 3.8 Live integrates with Salesforce Agentforce
Google Cloud and Salesforce combine Gemini 3.8 Live's live multimodal AI with Agentforce for customer service, with building available via the Gemini Live API.
- 2026-09-16xAIGrok Voice available in fal
Grok Voice can be used in fal to build low-latency customer-facing agents.
- 2026-09-15GoogleGoogle releases Gemini 3.8 Live and 3.8 Live Extended Thinking
Google DeepMind introduces Gemini 3.8 Live and Gemini 3.8 Live Extended Thinking, advanced audio models for natural, production-ready voice applications.
- 2026-09-10OpenAIGPT-Live-1 now available in the API
OpenAI releases GPT-Live-1 in the API, bringing ChatGPT-style natural back-and-forth voice agents that listen while speaking and work with chosen models and harnesses.
- 2026-09-03AlibabaQwen introduces E-Commerce Bench benchmark
Alibaba's Qwen team presents E-Commerce Bench, a benchmark for long-horizon autonomous business operations where agents run online stores for 365 days with ¥100,000 starting capital.
- 2026-09-01GoogleDunelm deploys Gemini Enterprise-powered Shopping Agent
UK home furnishings retailer Dunelm built a conversational Shopping Agent powered by Gemini Enterprise to serve as a digital concierge for customers.
- 2026-09-01AlibabaQwen3.8-Max tops CommerceAgentBench among open-weight models
Alibaba reports that Qwen3.8-Max delivers the strongest overall performance among open-weight models on CommerceAgentBench, a benchmark built from real commercial demand.