Turing uses Gemini to automate 60k+ HR tickets

Turing's VP of Talent shares how the company uses Gemini to automate over 60,000 manual HR tickets and improve human connections.

This update bears on 7 kinds of work in 6 markets. Highest level accepted: L3 Conditional automation.

Highest accepted

L3Conditional automation

Work

7

Markets

6

Views

11.3K

The work it bears on

Highest level first. Open a kind of work to see everything else that moved it.

• L3Conditional automation
  Route cases and track service outcomesContact centers and service intake
  L3 Conditional automationConfirmed by several sources
• L3Conditional automation
  Handle inquiries and retrieve service answersContact centers and service intake
  L3 Conditional automationConfirmed by several sources
• L3Conditional automation
  Manage records documents and office requestsOffice administration and document services
  L3 Conditional automationConfirmed by several sources
• L3Conditional automation
  Manage onboarding departures and personnel recordsPeople operations and employee development
  L3 Conditional automationConfirmed by several sources
• L3Conditional automation
  Administer staffing arrangements and personnel service recordsRecruitment and employment services
  L3 Conditional automationConfirmed by several sources
• L3Conditional automation
  Assess practical performance and occupational competenceVocational skills and practical training
  L3 Conditional automationConfirmed by several sources
• L3Conditional automation
  Implement tool use and agent workflowsModel applications and agent systems
  L3 Conditional automationConfirmed by several sources

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