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分派工单并跟踪服务结果
截至 2026-10-09，AI 把这项工作做到 L3 有条件自动化。4 条更新涉及它，最强的证据：多方印证。
- 级别
- L3有条件自动化
- 更新
- 4
- 公司
- 2OpenAI · Google
- 最强证据
- T2多方印证
L0人工L1辅助L2部分自动化L3有条件自动化L4高度自动化L5完全自动化
是什么把它推到这里
涉及这项工作的全部更新，最新的在前。
- 2026-09-29OpenAIOpenAI launches Decisions API powered by GPT-6 Luna
OpenAI introduces the Decisions API, powered by GPT-6 Luna, for real-time classification, routing and agent action selection. Available in limited preview.
- 2026-09-25GoogleGemini 3.8 Live integrates with Salesforce Agentforce
Google Cloud and Salesforce combine Gemini 3.8 Live's live multimodal AI with Agentforce for customer service, with building available via the Gemini Live API.
- 2026-09-05GoogleVirgin Media O2 deploys multi-agent system on Google Cloud
Virgin Media O2 built a multi-agent system using Gemini models, BigQuery, Pub/Sub, and Gemini Enterprise Agent Platform, achieving a 9.2% reduction in call handling time and a 26% boost in Net Promoter Score.
- 2026-08-26GoogleTuring uses Gemini to automate 60k+ HR tickets
Turing's VP of Talent shares how the company uses Gemini to automate over 60,000 manual HR tickets and improve human connections.