Virgin Media O2 deploys multi-agent system on Google Cloud

Virgin Media O2 built a multi-agent system using Gemini models, BigQuery, Pub/Sub, and Gemini Enterprise Agent Platform, achieving a 9.2% reduction in call handling time and a 26% boost in Net Promoter Score.

This update bears on 8 kinds of work in 6 markets. Highest level accepted: L2 Partial automation.

Highest accepted

L2Partial automation

Work

8

Markets

6

Views

17.4K

The work it bears on

Highest level first. Open a kind of work to see everything else that moved it.

• L2Partial automation
  Route cases and track service outcomesContact centers and service intake
  L2 Partial automationClaimed L3 · Accepted L2From the publisher only
• L2Partial automation
  Handle inquiries and retrieve service answersContact centers and service intake
  L2 Partial automationClaimed L3 · Accepted L2From the publisher only
• L2Partial automation
  Assess practical performance and occupational competenceVocational skills and practical training
  L2 Partial automationClaimed L3 · Accepted L2From the publisher only
• L2Partial automation
  Integrate external systems and data interfacesApplication interfaces and business development
  L2 Partial automationFrom the publisher only
• L2Partial automation
  Implement tool use and agent workflowsModel applications and agent systems
  L2 Partial automationClaimed L3 · Accepted L2From the publisher only
• L2Partial automation
  Integrate models retrieval and context flowsModel applications and agent systems
  L2 Partial automationClaimed L3 · Accepted L2From the publisher only
• L2Partial automation
  Process validate and deliver customer dataData processing and information retrieval services
  L2 Partial automationClaimed L3 · Accepted L2From the publisher only
• L2Partial automation
  Manage telecom accounts plans and service changesTelecom account and service assurance
  L2 Partial automationClaimed L3 · Accepted L2From the publisher only

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