Handle inquiries and retrieve service answers
As of 2026-10-09, AI does this work at L3 Conditional automation. 22 updates bear on it. Strongest evidence: Confirmed by several sources.
- Level
- L3Conditional automation
- Updates
- 22
- Companies
- 6OpenAI · Alibaba · Google
- Strongest evidence
- T2Confirmed by several sources
What moved it
Every update that bears on this work, newest first.
- 2026-09-29OpenAIOpenAI launches Decisions API powered by GPT-6 Luna
OpenAI introduces the Decisions API, powered by GPT-6 Luna, for real-time classification, routing and agent action selection. Available in limited preview.
- 2026-09-28AlibabaRyt Bank embeds AI into banking on Alibaba Cloud
At Apsara Conference 2026, Ryt Bank CTO Nic Ngoo described embedding AI into everyday banking, from conversational bill payments to back-office operations, powered by Alibaba Cloud.
- 2026-09-25GoogleGemini 3.8 Live integrates with Salesforce Agentforce
Google Cloud and Salesforce combine Gemini 3.8 Live's live multimodal AI with Agentforce for customer service, with building available via the Gemini Live API.
- 2026-09-24MicrosoftMicrosoft Foundry adds voice agents to model-agnostic agent platform
Microsoft announced that Microsoft Foundry's model-agnostic agent platform now includes voice agents.
- 2026-09-24GoogleGoogle Cloud introduces PostgreSQL for agents in AlloyDB
Google Cloud announced PostgreSQL for agents in AlloyDB, designed to handle agent queries while protecting core business systems, providing fast access to live operational data and scaling to 1,000+ readers on demand.
- 2026-09-23OpenAIChatGPT Voice gains plugins and GPT-6 Astra, Sol, Luna
ChatGPT Voice can now use plugins such as email, calendar and Slack, be powered by GPT-6 Astra, Sol and Luna, and be used in ChatGPT Work on web and mobile.
- 2026-09-18AlibabaAlibaba launches Qwen3.8-Omni-Flash omni-modal model
Qwen releases Qwen3.8-Omni-Flash, its first omni-modal model built around agentic capabilities with native audio-video understanding, reasoning and tool use.
- 2026-09-16xAIGrok Voice available in fal
Grok Voice can be used in fal to build low-latency customer-facing agents.
- 2026-09-15GoogleGoogle introduces Gemini 3.8 Live and Gemini 3.8 Live Extended Thinking
Google AI Studio announced two new live dialogue models: Gemini 3.8 Live for scale and cost efficiency, and Gemini 3.8 Live Extended Thinking for high-complexity tasks.
- 2026-09-15GoogleGoogle releases Gemini 3.8 Live and 3.8 Live Extended Thinking
Google DeepMind introduces Gemini 3.8 Live and Gemini 3.8 Live Extended Thinking, advanced audio models for natural, production-ready voice applications.
- 2026-09-11OpenAIYelp uses GPT-Live-1 for natural restaurant reservation calls
Yelp is using GPT-Live-1, which listens while it speaks, to make restaurant reservation calls feel more natural by allowing callers to interrupt and change direction mid-conversation.
- 2026-09-10OpenAIOpenAI publishes GPT-Live-1 production voice agent benchmark results
OpenAI shared benchmark results for GPT-Live-1 covering task completion, multi-turn conversation and turn-taking, response latency, and tool use for production voice agents.
- 2026-09-10OpenAIYelp and Hatch among first to deploy GPT-Live-1
Yelp and Hatch are among the first to deploy OpenAI's GPT-Live-1 for voice AI solutions for restaurants and service businesses.
- 2026-09-10OpenAIGPT-Live-1 now available in the API
OpenAI releases GPT-Live-1 in the API, bringing ChatGPT-style natural back-and-forth voice agents that listen while speaking and work with chosen models and harnesses.
- 2026-09-07GoogleGemini Enterprise automates HR tasks
Gemini Enterprise organizes and automates daily tasks for HR professionals, from employee inquiries to recruitment.
- 2026-09-05GoogleVirgin Media O2 deploys multi-agent system on Google Cloud
Virgin Media O2 built a multi-agent system using Gemini models, BigQuery, Pub/Sub, and Gemini Enterprise Agent Platform, achieving a 9.2% reduction in call handling time and a 26% boost in Net Promoter Score.
- 2026-09-01GoogleDunelm deploys Gemini Enterprise-powered Shopping Agent
UK home furnishings retailer Dunelm built a conversational Shopping Agent powered by Gemini Enterprise to serve as a digital concierge for customers.
- 2026-08-28OpenAIOpenAI introduces appshots
OpenAI Devs introduced appshots, a feature for summarizing threads, filling forms, adding features from API references and drafting replies.
- 2026-08-28GoogleGemini Enterprise Agent Designer enables HR support agents
Google Cloud showed how to create an HR support agent in Gemini Enterprise using Agent Designer.
- 2026-08-26xAIGrok Voice models available in LiveKit for voice agents
xAI's Grok Voice models can be used in LiveKit to build voice agents with full support for ZDR.
- 2026-08-26GoogleTuring uses Gemini to automate 60k+ HR tickets
Turing's VP of Talent shares how the company uses Gemini to automate over 60,000 manual HR tickets and improve human connections.
- UndatedTencentMetatech Indonesia cuts LLM costs with AI agent project
Tencent Cloud partner Metatech Indonesia reports an AI agent project that reduced monthly LLM costs from nearly USD 60,000 to USD 1,500 while maintaining 99% accuracy.